We ship Australia wide and now to New Zealand! For shipping within Australia there is a flat rate fee of $9.95. Shipping is free when you spend $100 or more. For shipping to NZ there is a flat rate fee of $15.95 or free over $150.
All orders are shipped within 5 business days using a courier or Australia Post. Tracking information will be emailed to you.
We prepare our parcels with care and use protective packaging so we expect that your products arrive undamaged. We unfortunately cannot take responsibility for poor handling by the courier. Please contact us if your products arrived damaged so we can address the issue with the courier.
Our products are handmade in small batches and are not mass produced in factory. Therefore, slight imperfections and colour differences may be present. Soy wax is prone to frosting, resetting 'bumpy' and discolouring. This is completely normal for natural soy wax. Refunds or replacements are only permitted if the item is faulty. A refund may be offered within 7 days of receiving your goods if they are deemed faulty. Photos will need to be provided via email to be assessed and considered for a refund due to faulty product. We do not provide 'change of mind' refunds.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If a refund is approved you will be required to return the faulty item at your own expense for return shipping. Shipping costs are non-refundable and only the original purchase price for the faulty item will be refunded.